Returns Policy
Returns Policy & Process
Customer service is very important to us.
We stand by our products and we will happily offer a refund if something isn’t quite right. This includes all orders placed during our sale. Simply notify us of your intention to return an item within 14 days of receiving your order via the "Contact Us" section on our website. Please ensure the name of the purchaser is quoted in all correspondence. Failure to do so will result in delays in processing the return. Once you have notified us of your intention to return an item; you will have 14 days to return the item(s) to us - please note that it will be the buyer's responsibility to cover the cost of return delivery. Please note, any Personalised items cannot be returned unless faulty - in this case, please contact us before attempting to return your item.
All jewellery must be returned to us in the original packaging and postal box for us to process a refund. Proof of purchase is required. Angel Of Mine items purchased online must be returned to us in perfect condition and must be unworn.
Unfortunately, due to the bespoke nature of our Personalised Products, we are unable to accept and returns unless faulty. Please contact us within 30 days if your item has arrived damaged.
Please note – you only need to return the item(s) that you wish to return.
Processing Your Refund
We aim to process your return within 5 working days. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transaction was made and will take approximately 5-10 business days to appear in your account.