Returns Policy
Returns Policy & Process
At Angel of Mine, we are dedicated to delivering exceptional customer service and ensuring every customer feels valued. Your satisfaction is our priority, and we want you to shop with complete confidence knowing that if you're not happy, we'll make it right!
Returns
If are unhappy with your purchase for any reason; simply notify us of your intention to return an item within 14 days of receiving your order via the "Contact Us" section on our website. Please ensure the name of the purchaser is quoted in all correspondence. Failure to do so will result in delays in processing the return. Once you have notified us of your intention to return an item; you will have 14 days to return the item(s) to us - please note that it will be the buyer's responsibility to cover the cost of return delivery.
All jewellery must be returned to us in the original packaging and postal box for us to process a refund. Proof of purchase is required. Angel Of Mine items purchased online must be returned to us in perfect condition and must be unworn.
Please note – you only need to return the item(s) that you wish to return.
Please note that engraved items are not eligible for returns due to the bespoke nature of these items.
Our refund & returns policy DOES include personalised quote inserts and photo necklaces provided the necklace is unworn and the box is not damaged.
Processing Your Refund We aim to process your return within 5 working days. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transaction was made and will take approximately 5-10 business days to appear in your account.
Exchanges If your item arrives defective or damaged, we’re happy to replace it. Simply reach out to us as soon as possible.
Shipping Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
2-Year Guarantee We take pride in the craftsmanship of our jewellery. All Angel of Mine jewellery is covered by a 2-year guarantee against any manufacturing defects. Please note that this guarantee does not cover damage caused by misuse, normal wear and tear, accidents, or unauthorized alterations.
Our team is dedicated to providing a smooth, worry-free experience. If you need assistance at any time, our exceptional customer service team is always ready to support you. Shop with Angel of Mine knowing that your satisfaction is guaranteed, and if you’re not happy, we’ll ensure you get your money back.